I just finished reading a great book from the Disney Institute called "Be Our Guest" where they talk all about Disney's legendary customer service. There were so many great takeaways in the book for any type of business you're in but particularly for the church there were so many things to think about. One of the sections that was particularly interesting and thought provoking to me was a section where they talk about how important it is to appeal to all five senses while you are in the park and how each section of the park uses differnt means to let all five senses know you're in a different area then you just came from.
As a church we usually have different areas (ie. entry, kids area, youth area, main room for service, maybe adult classes) and it made me think "what is the church doing to appeal to peoples sight, sound, smell, touch, and taste senses?" What if depending on which area you were in there was different types of music? What is in the different areas the surface you walk on is different? What is for kids the area smelled like cotton candy or popcorn while in the adult area you have the smell of coffee or pastries? What if as you move from area to area the colors and design changed so that you knew you were in a different area?
There are so many ideas we can do as a church to make when we gather a memorable experience and then when you add the Holy Spirit into the mix as the ultimate experience maker then Wow! What are some ways your church has appealed to all five senses or what are some creative ways you can think of to appeal to them?
Seven Surprises of the First Christmas
15 hours ago
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